Towards Total Quality Management in Higher Education: A Case Study of the University of Wolverhampton.

Doherty, Geoffery D.

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Peer reviewed

ERIC Number: EJ468999

Record Type: Journal

Publication Date: 1993

Pages: N/A

Abstractor: N/A

ISBN: N/A

ISSN: ISSN-0018-1560

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Towards Total Quality Management in Higher Education: A Case Study of the University of Wolverhampton.

Doherty, Geoffery D.

Higher Education, v25 n3 p321-39 Apr 1993

This case study describes why the University of Wolverhampton (England) decided to adopt the Total Quality Management approach to institutional administration, then to develop a quality assurance system to conform to an international quality standard. It chronicles two phases of program development/implementation and assesses successes and failures to date. (MSE)

Descriptors: Change Strategies, College Administration, Foreign Countries, Higher Education, Management Development, Management Systems, Organizational Change, Program Development, Program Effectiveness, Program Implementation, Quality Control, Total Quality Management

Publication Type: Reports - Descriptive; Journal Articles

Education Level: N/A

Audience: N/A

Language: English

Sponsor: N/A

Authoring Institution: N/A

Identifiers - Location: United Kingdom (England)

Grant or Contract Numbers: N/A

Author Affiliations: N/A