Towards Total Quality Management in Higher Education at Aston University--A Case Study.

Clayton, Marlene

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Peer reviewed

ERIC Number: EJ469001

Record Type: Journal

Publication Date: 1993

Pages: N/A

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ISSN: ISSN-0018-1560

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Towards Total Quality Management in Higher Education at Aston University--A Case Study.

Clayton, Marlene

Higher Education, v25 n3 p363-71 Apr 1993

The evolution of a Total Quality Management approach at Aston University (England) is chronicled, especially as it relates to changes in British higher education and the university in the 1980s. Focus is on the organizational context of the institution, steps taken to become informed about quality management, and refinement of objectives. (MSE)

Descriptors: Change Strategies, College Administration, Consumer Economics, Foreign Countries, Higher Education, Long Range Planning, Management Development, Management Systems, Organizational Change, Program Descriptions, Quality Control, Total Quality Management

Publication Type: Reports - Descriptive; Journal Articles

Education Level: N/A

Audience: N/A

Language: English

Sponsor: N/A

Authoring Institution: N/A

Identifiers - Location: United Kingdom (England)

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Author Affiliations: N/A