Studied the effects of national and institutional quality management systems on higher education institutions in 14 countries by drawing on 29 cases studies. Developed a conceptual model of the relationships between quality management and institutional change. Emphasizes the importance of power and values in the establishment of quality…

The role of Great Britain's Council for National Academic Awards in relation to other government agencies concerned with the quality of public colleges is discussed, and the public sector's course review process is compared to that of the universities. (Author/MSE)

Higher education quality control structures emerging in West European countries are examined, and the current trend toward definition of quality predominantly from one central power center is criticized. Methodological and substantive weaknesses in this system are discussed, and an approach taking into account other interests and perspectives is…

Issues raised by the conduct of institutional review processes in the context of public policy are addressed, and some examples of reviews and outcomes are discussed. The significance of the practice for public policy, interinstitutional and intrainstitutional arrangements, and individual staff member activities is examined. (MSE)

Reasons for differences in academic standards in new and established South African universities are attributed to a fragmented educational system, disparities in student enrollment and staffing, and lack of a culture of learning. Areas requiring attention before quality assurance can be implemented are identified, and recommendations are made.…

A discussion of the implementation of the Total Quality Management approach at Oregon State University over a number of years describes the planning process, steps and issues in implementation, specific results achieved, obstacles encountered, and lessons learned in the process. (MSE)

The practice of "franchising" higher education programs, or provision of educational programs through vendors, is examined as it occurs in the United Kingdom as a result of recent educational policy changes. A set of principles for assuring the quality of such programs is proposed. (MSE)

Provides an overview of developments in higher education internationalization, from traditional forms such as student/staff mobility to exporting via branch campuses, transnational university networks, and virtual delivery. Discusses quality challenges, particularly recognition of foreign degrees and credits. Suggests the solution is integration…

A model of quality assessment for higher education that incorporates both accountability (representing extrinsic values) and peer-review/collegiality (reflecting intrinsic values) is outlined. It is presented in both a historical context and the context of experiences with quality assessment in North America and Western Europe. (Author/MSE)

This case study describes why the University of Wolverhampton (England) decided to adopt the Total Quality Management approach to institutional administration, then to develop a quality assurance system to conform to an international quality standard. It chronicles two phases of program development/implementation and assesses successes and…

It is argued that, despite the special character of higher education and its institutions, the principles of the Total Quality Management approach (continuous improvement, consistent quality, staff/student participation, meeting customer needs, coordination, management procedures that detect poor quality and encourage good quality) can contribute…

The evolution of a Total Quality Management approach at Aston University (England) is chronicled, especially as it relates to changes in British higher education and the university in the 1980s. Focus is on the organizational context of the institution, steps taken to become informed about quality management, and refinement of objectives. (MSE)

It is recommended that librarians be involved in college curriculum development. The role of libraries has not been seriously considered for distance study, and there are problems of library service delivery in sparsely populated rural areas. Great effort should be made to extend equivalent services in distance education to preserve educational…

Application of the Total Quality Management approach to one aspect of the administration of South Bank University (England), the relationship between student as customer and university as supplier, is described. The technique includes development of service quality standards and agreements for each service, support, and academic department. (MSE)

The history of direct government funding of research in Australia's higher education institutions is chronicled, focusing on the evolution of research policy and emphasis on excellence. The establishment of the Australian Research Council and its statement of specific mission and priorities is also detailed. (MSE)