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Direct linkHoward, John W., III – Human Communication Research, 2008
This study examined problematic communication in pilot-air traffic controller (ATC) interaction. More than 15 hours of pilot-ATC dialogue were collected by monitoring control tower frequencies at 15 U.S. airports. The transcribed data yielded a total of 34 ATCs, 270 pilots, and 1,799 turns of talk. Analyses revealed that (a) communication…
Descriptors: Communication Problems, Air Transportation, Traffic Safety, Discourse Analysis
