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Feedback Seeking Behavior: A Review of the Literature and Implications for HRD Practitioners [and] Invited Reaction: Comments on Madzar's Article.
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Madzar, Svjetlana; Morrison, Elizabeth Wolfe – Human Resource Development Quarterly, 1995
Madzar reviews literature on feedback seeking in organizations, examining motivation, contextual influences, barriers, and particular feedback-seeking behavior of newcomers and groups. Morrison comments on some misrepresentations and confusions in the literature review. (SK)
Descriptors: Feedback, Industrial Psychology, Job Performance, Management Development
Gender-Specific Nonverbal Communication: Impact for Speaker Effectiveness.
Peer reviewed Peer reviewed
Spangler, Lori – Human Resource Development Quarterly, 1995
A literature review notes how gender expectations lead to nonverbal communication differences in such behaviors as smiling, eye contact, kinesics, proximics, and decoding. The importance of the effective use of nonverbal communication in human resource development is emphasized. (SK)
Descriptors: Expectation, Interpersonal Competence, Job Performance, Nonverbal Communication
An Examination of Organizations' Frontline Service Employee Development Practices
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Ellinger, Alexander E.; Elmadag, Ayse Banu; Ellinger, Andrea D. – Human Resource Development Quarterly, 2007
Firms with the ability to provide superior customer service can accrue significant competitive advantage and research suggests that frontline service employees' (FLSEs) actions have a considerable influence on the success of service operations. Yet, the high level of customer defections consistently attributed to poor and indifferent service…
Descriptors: Job Performance, Human Resources, Labor Force Development, Service Occupations
Demonstrating the Financial Benefit of Human Resource Development: Status and Update on the Theory and Practice.
Peer reviewed Peer reviewed
Swanson, Richard A. – Human Resource Development Quarterly, 1998
A research review identified findings about the financial analysis method, forecasting of the financial benefits of human resource development (HRD), and recent financial analysis research: (1) HRD embedded in a performance improvement framework yielded high return on investment; and (2) HRD interventions focused on performance variables forecast…
Descriptors: Cost Effectiveness, Economic Impact, Human Resources, Job Performance