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| Delivery Systems | 1 |
| Human Resources | 1 |
| Management Development | 1 |
| Personnel Management | 1 |
| Systems Approach | 1 |
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| Total Quality Management | 1 |
| Training | 1 |
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| Human Resource Development… | 1 |
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| Swanson, Barbara L. | 1 |
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| Journal Articles | 1 |
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Peer reviewedSwanson, Barbara L.; And Others – Human Resource Development Quarterly, 1992
Human resource development professionals have two challenges in total quality management (TQM): showing management what customer focus and leadership mean and declining responsibilities that are not theirs. TQM's systems view of training involves value-adding processes that take place before, during, and after the learning transaction. (SK)
Descriptors: Delivery Systems, Human Resources, Management Development, Personnel Management
