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Mafi, Shirine L. – Human Resource Development Quarterly, 2000
Adapts the gap model (comparison of service recipients' attitudes before and after service delivery) into a human resource development (HRD) service management model. Delineates linkages among organizational mission, internal customers' mission, performance needs, and HRD mission. (SK)
Descriptors: Labor Force Development, Models, Program Evaluation, Staff Development

Hansen, Carol D.; And Others – Human Resource Development Quarterly, 1994
Analysis of workplace experiences recounted by 29 human resource development (HRD) professionals uncovered 3 themes: emphasis on people and work processes, need for greater personal control and security, and desire for task and functional equity. Findings suggest that HRD is an occupational culture more concerned with employee development and…
Descriptors: Occupations, Personal Autonomy, Personnel Directors, Staff Development