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| Intervention | 1 |
| Job Development | 1 |
| Job Satisfaction | 1 |
| Organizational Development | 1 |
| Personal Autonomy | 1 |
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| Human Resource Development… | 1 |
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| Workman, Michael | 1 |
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Peer reviewedWorkman, Michael – Human Resource Development Quarterly, 2003
Call center staff answered calls in 4 treatments: alignment job design (n=35), autonomous work teams (n=35), high-involvement work processes (n=43), and controls (n=36). Job satisfaction improved in alignment job design and high-involvement treatments, most significantly in the latter. Skill level and attitude toward autonomous work might have…
Descriptors: Intervention, Job Development, Job Satisfaction, Organizational Development
