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Peer reviewedMafi, Shirine L. – Human Resource Development Quarterly, 2000
Adapts the gap model (comparison of service recipients' attitudes before and after service delivery) into a human resource development (HRD) service management model. Delineates linkages among organizational mission, internal customers' mission, performance needs, and HRD mission. (SK)
Descriptors: Labor Force Development, Models, Program Evaluation, Staff Development
Direct linkPoell, Rob F.; Van der Krogt, Ferd J.; Vermulst, A. A.; Harris, Roger; Simons, Michele – Human Resource Development Quarterly, 2006
Informal workplace trainers help employees learn what they need to know and do in order to get their job done. Little is known about the actions of informal workplace trainers, who may be colleagues or supervisors. This study provides an empirical basis for actions undertaken by informal workplace trainers. A total of 350 Australian enterprises…
Descriptors: Qualitative Research, Job Skills, Foreign Countries, On the Job Training
