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ERIC Number: EJ970233
Record Type: Journal
Publication Date: 2012
Pages: 25
Abstractor: As Provided
ISBN: N/A
ISSN: ISSN-1044-8004
EISSN: N/A
Available Date: N/A
Does Constructive Performance Feedback Improve Citizenship Intentions and Job Satisfaction? The Roles of Perceived Opportunities for Advancement, Respect, and Mood
Sommer, Kristin L.; Kulkarni, Mukta
Human Resource Development Quarterly, v23 n2 p177-201 Sum 2012
Organizational experts have long touted the importance of delivering negative performance feedback in a manner that enhances employee receptivity to feedback, yet the broader impacts of constructive feedback have received relatively little attention. The present investigation explored the impact of constructive, critical feedback on organizational citizenship behavior (OCB) intentions and job satisfaction. A demographically diverse sample of 128 employees drawn from a variety of organizations completed a survey online. Employees whose supervisors used constructive feedback felt more respected by their supervisors and perceived greater opportunities for advancement within the organization. These variables, in turn, predicted better mood at work, greater job satisfaction, and stronger OCB intentions. The present findings highlight the importance of delivering performance feedback in a manner that emphasizes problematic behaviors over personal weaknesses and makes clear reference to standards and strategies for improvement. Implications for managerial training and human resource development are discussed.
Wiley Periodicals, Inc. 350 Main Street, Malden, MA 02148. Tel: 800-835-6770; Tel: 781-388-8598; Fax: 781-388-8232; e-mail: cs-journals@wiley.com; Web site: http://www.wiley.com/WileyCDA
Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A
Author Affiliations: N/A