Describes the responsibilities and recommended qualifications of a youth services department head. The importance of attention to statistics and library policy is emphasized. (MES)

Examines how various public libraries in the Chicago area approach the issue of whether or not to allow coffee and food in the library. Discusses competition with "glossy new" bookstores; research, marketing, and experiments using bookstores as models; and the development of public lounges/coffee shops which are separate from the rest of…

A survey of Illinois public libraries found that: security was a problem (58%); material theft was a problem (56%); periodical mutilation was a problem (42%); and a patron or staff member was expelled or arrested in the previous year (26%). Discusses perceptions of security, security incidents, electronic security systems, and security policies.…

Analyzes a 1993 censorship case involving public protest against the Fairfax County (Virginia) Library System's display of a gay newspaper. The case gave rise to the Family Friendly Libraries movement. The responsible librarian should select to maintain a balanced collection, know the community, educate the library board and develop consensus on…

This issue presents 42 articles that provide an overview of current reference services in all types of libraries in Illinois. Highlights include designing reference areas; policies and manuals; the reference interview; reference tools; automated databases; resource sharing; services to youth; services to special populations; and reference…