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Cole, Charles; Cantero, Pablo; Ungar, Andras – Information Processing & Management, 2000
This article focuses on a study of undergraduates writing an essay for a remedial writing course that tested two devices, an uncertainty expansion device and an uncertainty reduction device. Highlights include Kuhlthau's information search process model, and enabling technology devices for the information needs of information retrieval system…
Descriptors: Higher Education, Information Needs, Information Retrieval, Information Seeking
Peer reviewed Peer reviewed
Yoon, Kyunghye; Nilan, Michael S. – Information Processing & Management, 1999
The paper reports the results of a preliminary study of interpersonal information seeking (IS) interactions between a user and a human information source. Study showed that users specify their information needs (uncertainty) largely in terms of what they know (certainty) during the interaction. (Author)
Descriptors: Communication (Thought Transfer), Information Seeking, Information Systems, Information Utilization