Applies theories about organizational information processing to better understand the influences on method of access and on effects of using online information. Explores the extent to which organizational differences also influence these variables, what the positive and negative outcomes from using online commercial databases are, and how those…

Discussion of information retrieval, knowledge representation, and computer-assisted learning focuses on a study that created a computer-based system designed to observe and record users' interactions with an ideal knowledge base consisting of unrevealed subject experts, appropriate documentation, and computer files. Information accessing…

Describes an investigation of tools, techniques, and methods for the evaluation of interactive library catalogs, with emphasis on diagnostic methods and on use of the catalog in the wider context of user information-seeking behavior. A front-end system (Olive) developed to test various enhancements of traditional transaction lodging as a…