Two studies of the cognitive processes involved in online document-based information retrieval were conducted. These studies led to the development of five computational models of online document retrieval which were incorporated into the design of an "intelligent" document-based retrieval system. Both the system and the broader implications of…

Considers the meaning of relevance and examines the role that relevance plays in information behavior. Literature on relevance is reviewed, cognitive and dynamic processing approaches to relevance are described, and 12 research questions are presented that address criteria users employ in evaluating information and suggest implications for system…