Describes a comparative study of the "help" facilities of 16 interactive information retrieval systems. Guidelines for the design of a "help" facility are presented and then used to evaluate the quality and friendliness of each system. Suggestions for the improvement of online "help" facilities are discussed. (31…

Describes a computational model of the human process of generating text. The system design and generation process are discussed with particular attention to domain independence and cross language portability. The results of system tests are presented, the generator is evaluated with respect to current generators, and future directions are…

Considers the meaning of relevance and examines the role that relevance plays in information behavior. Literature on relevance is reviewed, cognitive and dynamic processing approaches to relevance are described, and 12 research questions are presented that address criteria users employ in evaluating information and suggest implications for system…