Reports on two empirical studies that examined the nature and causes of information management indeterminism in an online research environment. A knowledge-based design for alleviating indeterminism which contains a system-generated thesaurus and an inferencing engine is proposed. (Contains 63 references.) (JLB)

This description of the development of expert systems designed to solve management problems focuses on the issue of corporate divestment as an example. Software needs are discussed, and an example of a management expert system for divestment analysis at James Madison University is briefly described. (Author/LRW)