Assesses the adequacy of Robert S. Taylor's model of question formulation in the context of online presearch interviews, and presents an altered model which introduces the bearers of needs and makes distinctions about those needs as isolated or negotiated events in the interviews. Thirty-three references are listed. (FM)

Outlines problems involved in information retrieval evaluation and suggests a more user-centered interpretive approach. A longitudinal study that examines evaluation through the information-seeking behavior of 22 case studies of actual users is described; and relevance judgments, effectiveness ratios, and analysis of document failures are…