This case is a narrative of the acquisition of HIRA, a healthcare IT startup, by Conversant, a large global consulting powerhouse from a few years back. The clash of two different company cultures, their conflicting business strategies, different IT infrastructures, and very different customer sets created significant challenges in their…

The board of Fiserv (an investment management company) has already decided to close the business no matter what. Agile Financials has agreed to buyout Fiserv and retain part of the Fiserv staff if the purchase deal closes. However, if too many of Fiserv's clients left with their accounts or if the customer satisfaction index (CSI) continued to…

Healthcare has become a rapidly changing field. With the introduction of value-based purchasing to determine reimbursement of Medicare providers based on the quality of care in addition to outcomes in treatment, the environment is becoming ever more competitive. Saint Philip's Hospital is among the largest non-profit hospitals in the nation…