Many universities have, or are facing, the task of providing high quality essential customer services with fewer financial and human resources. The growing diversity of students, their needs and proficiencies, along with the increasing variety of university program offerings, make providing customized, ondemand, automated solutions crucial to…

Student performance in classes can be affected by lack of attendance and attention while in class. This paper examines the effect of student participation on performance in two Computer Science classes. Attendance and attentiveness are automatically recorded by the videoconferencing software used for the classes. Student participation is measured…