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Download full textGhosh, Biswadip – Information Systems Education Journal, 2019
The board of Fiserv (an investment management company) has already decided to close the business no matter what. Agile Financials has agreed to buyout Fiserv and retain part of the Fiserv staff if the purchase deal closes. However, if too many of Fiserv's clients left with their accounts or if the customer satisfaction index (CSI) continued to…
Descriptors: Satisfaction, Consumer Economics, Organizational Change, Change Strategies
Brumberg, Robert; Kops, Eric; Little, Elizabeth; Gamble, George; Underbakke, Jesse; Havelka, Douglas – Information Systems Education Journal, 2016
Andre Raymond, Executive Vice President of Sales and Marketing for Random Textiles Co. Inc. (RTC), stood in front of the podium to address his team of 70 sales consultants in Las Vegas, NV. The organization had increased market share and achieved record sales over the past three years; however, in the shadow of this success lurked an obstacle that…
Descriptors: Planning, Program Administration, Computer Software, Information Technology
