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Creating an Instant Messaging Reference System.
Peer reviewed Peer reviewed
Fagan, Jody Condit; Calloway, Michele – Information Technology and Libraries, 2001
Discussion of library digital reference services focuses on the features of instant messaging reference systems and the in-house development of a system that incorporates them at Southern Illinois University at Carbondale. Summarizes and evaluates library chat system features and compares commercial software that is available. (Author/LRW)
Descriptors: Academic Libraries, Comparative Analysis, Computer Software, Electronic Libraries
We'll Take It from Here: Further Developments We'd Like To See in Virtual Reference Software.
Peer reviewed Peer reviewed
Coffman, Steven – Information Technology and Libraries, 2001
Discussion of virtual reference services focuses on software that is currently available and further developments that are needed. Topics include co-browsing and collaboration capabilities; communications technology, including chat technology and voice over Internet protocol (VoIP); networked reference services; and online reference collections…
Descriptors: Computer Networks, Computer Software, Computer Software Development, Electronic Libraries