Discussion of virtual reference services focuses on software that is currently available and further developments that are needed. Topics include co-browsing and collaboration capabilities; communications technology, including chat technology and voice over Internet protocol (VoIP); networked reference services; and online reference collections…

Five brief articles examine new library technologies and physical problems; potential health hazards posed by frequent use of photocopiers; psychological deterrence of electronic security systems; quality control of cooperative cataloging in a library network; and the billing system designed and programed for a medical library. Two articles…