Reviews the history of the University of Michigan's UMLibText project that was designed to provide expanded and/or enhanced access to electronic information resources. Current holdings on the system are described; access and user support are discussed; use data and trends are examined; and future directions are considered. (Contains two…

Discussion of library digital reference services focuses on the features of instant messaging reference systems and the in-house development of a system that incorporates them at Southern Illinois University at Carbondale. Summarizes and evaluates library chat system features and compares commercial software that is available. (Author/LRW)

Discusses the role of libraries in providing access to data in electronic form. Types of data are described, including social data, scientific data, and humanities data; the definition of libraries and library services is considered; and acquisition of the skills needed to provide effective access is discussed. (20 references) (LRW)

Describes the Washington Research Library Consortium (WRLC), whose member universities share book collections, an online library system containing multiple electronic resources including a union catalog, an offsite book storage facility, and a separately staffed service organization. WRLC's organizational development, structure, governance,…