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We'll Take It from Here: Further Developments We'd Like To See in Virtual Reference Software.
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Coffman, Steven – Information Technology and Libraries, 2001
Discussion of virtual reference services focuses on software that is currently available and further developments that are needed. Topics include co-browsing and collaboration capabilities; communications technology, including chat technology and voice over Internet protocol (VoIP); networked reference services; and online reference collections…
Descriptors: Computer Networks, Computer Software, Computer Software Development, Electronic Libraries
Automated Periodical Reference Service.
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Ellefsen, David – Information Technology and Libraries, 1985
Describes public library reference service which allows patrons to type out search instructions on a computer terminal, review and select references, and receive, by high-speed printer, facsimile copy of selected periodical articles. Development of periodicals center at main county library and use of self-coaching SEARCH HELPER system are…
Descriptors: Computer Software, Indexes, Information Retrieval, Information Systems
From Sshh to Search Engine: Reference.net on the World Wide Web.
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Kresh, Diane Nester – Information Technology and Libraries, 2001
Describes the development of the Collaborative Digital Reference Service (CDRS) by the Library of Congress and partner libraries that provides professional reference service to users through an international digital network of libraries. Discusses the benefits of searching library collections rather than just Internet sources and considers future…
Descriptors: Computer Networks, Electronic Libraries, Futures (of Society), Information Sources