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Investigating the Human Computer Interaction Problems with Automated Teller Machine Navigation Menus
Curran, Kevin; King, David – Interactive Technology and Smart Education, 2008
Purpose: The automated teller machine (ATM) has become an integral part of our society. However, using the ATM can often be a frustrating experience as people frequently reinsert cards to conduct multiple transactions. This has led to the research question of whether ATM menus are designed in an optimal manner. This paper aims to address the…
Descriptors: Computer Software, Banking, Man Machine Systems, Computer Interfaces