Collaborative problem solving (CPS) is a 21st-century skill essential for learning gains, workplace success, and tackling increasingly complicated global problems. Group diversity plays a vital role during collaborative activities, especially in a digital space. Although CPS involves dynamic communication behaviors, few studies have considered the…

With large student enrollment, MOOC instructors face the unique challenge in deciding when to intervene in forum discussions with their limited bandwidth. We study this problem of "instructor intervention." Using a large sample of forum data culled from 61 courses, we design a binary classifier to predict whether an instructor should…