The financial services industry faces many demanding challenges. Firms within this industry are predominantly knowledge-based, as are most of the industry's products, processes and services. The application of knowledge management represents a clear opportunity for financial services firms to confront challenges. However, no industry specific…

Modern managers expect staff to accept more responsibility. However, not all of them want to take more responsibility. Others complain of not having enough responsibility entrusted to them and expect more autonomy and decision-making. In this paper, responsibility is defined as being accountable and fulfilling one's duty while being in charge.…

Despite the widespread discussion of organisational learning, there is little scholarly contribution on promoting learning through the practical application of management tools. This is especially true in a complex internal supply chain context of an organisation. This paper seeks to address this gap by exploring and analysing the capability of…