Organizations leverage training as a means of improving the knowledge, skills, and attitudes of trainees; but, effective training requires that this learning is transferred from the training environment to the actual performance of the work (that is, training transfer). Unfortunately, despite billions of dollars invested in learning each year, the…

Evaluation of an on-the-job training model used by the Dutch post office showed it was not entirely successful. Improvement in the performance of mentors and the quality of self-study materials was needed. Mentors must be convinced of the benefit of the model for successful implementation. (SK)