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Download full textMartínez-Argüelles, María-Jesús; Batalla-Busquets, Josep-Maria – International Review of Research in Open and Distributed Learning, 2016
This paper examines the influence that student perceived quality of service (PSQ) has on continuance intention and willingness to recommend a course in a fully online university. A holistic view of the service provided by the university is taken. It is not only the effect of the teaching which is examined, but also that of the administrative…
Descriptors: Electronic Learning, Educational Quality, Student Attitudes, Student Satisfaction
