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ERIC Number: EJ1463472
Record Type: Journal
Publication Date: 2025
Pages: 23
Abstractor: As Provided
ISBN: N/A
ISSN: N/A
EISSN: EISSN-1492-3831
Available Date: 0000-00-00
Automatic Classification of Online Learner Reviews via Fine-Tuned BERTs
Xieling Chen; Di Zou; Haoran Xie; Gary Cheng; Zongxi Li; Fu Lee Wang
International Review of Research in Open and Distributed Learning, v26 n1 p57-79 2025
Massive open online courses (MOOCs) offer rich opportunities to comprehend learners' learning experiences by examining their self-generated course evaluation content. This study investigated the effectiveness of fine-tuned BERT models for the automated classification of topics in online course reviews and explored the variations of these topics across different disciplines and course rating groups. Based on 364,660 course review sentences across 13 disciplines from Class Central, 10 topic categories were identified automatically by a BERT-BiLSTM-Attention model, highlighting the potential of fine-tuned BERTs in analysing large-scale MOOC reviews. Topic distribution analyses across disciplines showed that learners in technical fields were engaged with assessment-related issues. Significant differences in topic frequencies between high- and low-star rating courses indicated the critical role of course quality and instructor support in shaping learner satisfaction. This study also provided implications for improving learner satisfaction through interventions in course design and implementation to monitor learners' evolving needs effectively.
Athabasca University Press. 1200, 10011-109 Street, Edmonton, AB T5J 3S8, Canada. Tel: 780-497-3412; Fax: 780-421-3298; e-mail: irrodl@athabascau.ca; Web site: http://www.irrodl.org
Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A
Author Affiliations: N/A