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Direct linkLiu, Rosa; Allmang, Nancy – Issues in Science and Technology Librarianship, 2008
This article describes a campus-wide customer satisfaction survey undertaken by the National Institute of Standards and Technology (NIST) Research Library in 2007. The methodology, survey instrument, data analysis, results, and actions taken in response to the survey are described. The outcome and recommendations will guide the library both…
Descriptors: Research Libraries, Data Analysis, Surveys, Evaluation
