Total Quality uses group methods to identify and collectively prevent or solve specific problems related to consumer satisfaction and quality issues in business. This article integrates social influencing strategies with developmental group processes for facilitating consumer satisfaction and problem-solving in total quality groups. A case study…

Article distinguishes between two types of problems: those that necessitate either-or solutions, and those called polarities, which require both-and solutions. Suggests how inherently unsolvable polarities can be managed by integrating them into men's counseling groups. Suggestions include direct teaching, individual analysis and action planning,…