This article presents an approach for developing a theory related to university library group work. Next, it reviews generic group-related phenomena indicated by the approach, applying these phenomena to university libraries. Finally, the article surveys this theoretical development, revealing that most of it remains to be accomplished.

We are building conventional library space without making the paradigm shift our digital environment requires. The chief obstacles to change lie in our conception of readers as information consumers, in our allegiance to library operations as the drivers of library design, and in the choice made between foundational and non-foundational views of…

Discusses limitations and possibilities of the service quality model, originally developed in a commercial environment, for academic libraries. Examines ways in which the model can be adapted to library reference services, access services, document delivery, and collection development. (62 references) (Author/AEF)

The Electronic Reserve Book Room Project (E-RBR) was a two-stage project with three major objectives: (1) to provide San Diego State University Library (California) with experience in applying imaging technology; (2) to provide a model for the resolution of the copyright problems inherent in the Library's application of these technologies; and (3)…

The Oklahoma Department of Libraries (ODL) launched Oklahoma's statewide database program in 1997. For the state's academic libraries, the program extended access to information, increased database use, and fostered positive relationships among ODL, academic libraries, and Oklahoma State Regents for Higher Education (OSRHE), creating a more…

Views academic libraries through the lens of the assessment and accountability movements. Illustrates how a research library at the University of Rochester (Rochester, New York) has created an assessment environment in an effort to focus on educational impact. Discusses principles of good practice, and formal and informal evaluation. (AEF)

Examines a new approach to measuring service quality--conducted at Yale University's libraries--one that produces findings useful for local planning and decision making. The goal is to probe the service attributes of greatest potential to both actual customers and service providers. The setting for this study was Yale University. (AEF)

Changes in user needs resulted in Colorado State University Libraries' decision to turn a traditional library computer lab into an information commons. Issues raised during implementation are discussed, staff training modules are described, and the center's success is evaluated. Training quickly became a critical factor. (AEF)

Describes issues raised during a major reorganization and consolidation of reference services at Oregon State University. Attitudes of reference librarians and library administrators are reported, steps involved in the reorganization are outlined, and reactions from faculty are discussed with emphasis on the need for cooperation between librarians…

Discusses ways to achieve peak performance in academic libraries by emphasizing staff development. Highlights include self-assessment; conflict of commitment; self-absorption; institutional loyalty; focusing on the future; and understanding the library's strategic plan, mission statement, and policies. (AEF)

Ten years ago Wayne State University (WSU) libraries assimilated the university's media services unit. An analysis of its present facilities, services, collections, goals, and cost-recovery elements demonstrates the full-service WSU media center is a cost-effective, integral part of WSU library service. (Author/AEF)

To coordinate an academic-library marketing effort effectively, a comprehensive plan is essential. A traditional marketing plan consists of four activities: determining what to promote, defining target audiences, choosing type of outreach, and evaluating program. Suggestions for promotional activities, forms of publicity, and examples from the…

To give students a direct voice in library user policy and the library a point of contact with the student body, the Evans Libraries at Texas A&M University formed a Student Advisory Committee. The committee meetings provide a forum for student representatives, library administrators, and student liaisons to discuss concerns and proposed…

Reviews the literature concerning development in academic libraries and suggests ways for libraries to make money. Topics addressed include fund raising; marketing; development personnel; the development process; internal revenue generation; fee-based services; corporate support; grants; endowments; gift books; friends of the library groups; and…

Reviews the literature on academic library reference service, and examines changes in the traditional reference desk model. Based on the review from the perspectives of managers, librarians, and users, new research directions are proposed in which users' information-search processes and librarians' intervention in reference service are integrated.…