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Empty Handed? A Material Availability Study and Transaction Log Analysis Verification.
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Ciliberti, Anne; Radford, Marie L.; Radford, Gary P.; Ballard, Terry – Journal of Academic Librarianship, 1998
Reports results of a material-availability study in which library users were surveyed to determine their success in obtaining materials. Both OPAC users and CD-ROM journal-index users were studied and transaction logs verified their self reports. Recommendations for reducing search failures are discussed. (Author)
Descriptors: Access to Information, Information Retrieval, Information Seeking, Information Sources