A study of how patrons think and behave as they seek information at a major research library (Johns Hopkins University) reveals the need to provide the kinds of services and programs that meet the actual needs and preferences of patrons. Focusing on what librarians think is needed can result in poor service. (Author)

This article presents an approach for developing a theory related to university library group work. Next, it reviews generic group-related phenomena indicated by the approach, applying these phenomena to university libraries. Finally, the article surveys this theoretical development, revealing that most of it remains to be accomplished.

Views academic libraries through the lens of the assessment and accountability movements. Illustrates how a research library at the University of Rochester (Rochester, New York) has created an assessment environment in an effort to focus on educational impact. Discusses principles of good practice, and formal and informal evaluation. (AEF)