This article presents an approach for developing a theory related to university library group work. Next, it reviews generic group-related phenomena indicated by the approach, applying these phenomena to university libraries. Finally, the article surveys this theoretical development, revealing that most of it remains to be accomplished.

We are building conventional library space without making the paradigm shift our digital environment requires. The chief obstacles to change lie in our conception of readers as information consumers, in our allegiance to library operations as the drivers of library design, and in the choice made between foundational and non-foundational views of…

Discusses limitations and possibilities of the service quality model, originally developed in a commercial environment, for academic libraries. Examines ways in which the model can be adapted to library reference services, access services, document delivery, and collection development. (62 references) (Author/AEF)

The Oklahoma Department of Libraries (ODL) launched Oklahoma's statewide database program in 1997. For the state's academic libraries, the program extended access to information, increased database use, and fostered positive relationships among ODL, academic libraries, and Oklahoma State Regents for Higher Education (OSRHE), creating a more…

Examines implications of the Year 2000 Problem for libraries in the next millennium. Discusses planning ahead for on-time subscription service delivery; preventing a domino effect on cataloging service; vendor preparations; examples of librarians' perspectives; checking for compliance; and a bibliography of sources. (AEF)

Examines a new approach to measuring service quality--conducted at Yale University's libraries--one that produces findings useful for local planning and decision making. The goal is to probe the service attributes of greatest potential to both actual customers and service providers. The setting for this study was Yale University. (AEF)

Changes in user needs resulted in Colorado State University Libraries' decision to turn a traditional library computer lab into an information commons. Issues raised during implementation are discussed, staff training modules are described, and the center's success is evaluated. Training quickly became a critical factor. (AEF)

Describes issues raised during a major reorganization and consolidation of reference services at Oregon State University. Attitudes of reference librarians and library administrators are reported, steps involved in the reorganization are outlined, and reactions from faculty are discussed with emphasis on the need for cooperation between librarians…

Ten years ago Wayne State University (WSU) libraries assimilated the university's media services unit. An analysis of its present facilities, services, collections, goals, and cost-recovery elements demonstrates the full-service WSU media center is a cost-effective, integral part of WSU library service. (Author/AEF)

To coordinate an academic-library marketing effort effectively, a comprehensive plan is essential. A traditional marketing plan consists of four activities: determining what to promote, defining target audiences, choosing type of outreach, and evaluating program. Suggestions for promotional activities, forms of publicity, and examples from the…

Examines how the role of academic libraries and librarians has changed drastically since the early 1970s. Suggests that the recognition of the educational role of librarians today is a result of the convergence of the widespread success of bibliographic instruction and the impact of electronic sources of information.(AEF)

Reviews the literature concerning development in academic libraries and suggests ways for libraries to make money. Topics addressed include fund raising; marketing; development personnel; the development process; internal revenue generation; fee-based services; corporate support; grants; endowments; gift books; friends of the library groups; and…

Reviews the literature on academic library reference service, and examines changes in the traditional reference desk model. Based on the review from the perspectives of managers, librarians, and users, new research directions are proposed in which users' information-search processes and librarians' intervention in reference service are integrated.…

Discusses how reengineering can be applied to user services in libraries; identifies trends affecting library user services operations; and describes the reengineering effort at Rice University (Texas) where services have been transformed through collaboration between the library and computing services. (AEF)

A study of how patrons think and behave as they seek information at a major research library (Johns Hopkins University) reveals the need to provide the kinds of services and programs that meet the actual needs and preferences of patrons. Focusing on what librarians think is needed can result in poor service. (Author)