Book reviewed by Robert D. Stueart points out the need for organizational change in academic libaraies and suggests new organizational and work system designs and ways of incorporating them. Academic libraries are urged to begin thinking in terms of client needs, rather than organization of work into categories. (EJS)

Presents planning strategies for academic libraries that integrate digital products and print collections based on patron needs. Highlights include paperless libraries; space planning; two models for design, one with electronic access and low reliance on print collections and the second with electronic access and high collection reliance; and…

Describes an experimental integrated service point that combines the desks and staff who perform reference and circulation at one of Massachusetts Institute of Technology's libraries. Considers whether this service model can consolidate public service points to improve response to customer needs; discusses performance measurement; and offers…

Concepts from Strategic Alignment, a technology-management theory, are used to discuss the Information Commons as a new service-delivery model in academic libraries. The Information Commons, as a conceptual, physical, and instructional space, involves an organizational realignment from print to the digital environment. (Author)

Examines advantages and disadvantages of the traditional model of undifferentiated service versus an alternative model of differentiated services, which includes directions and general information; technical assistance, "information lookup" for the client, research consultation, and library instruction. Suggests each service should fit…

Discusses training for online searching and describes how librarians can use evaluation-based methods to teach end users how to produce quality search results. Topics discussed include teaching end users to ask appropriate questions, teaching needed analytical and technical skills, and teaching the use of a simplified search model. (17 references)…

Discusses limitations and possibilities of the service quality model, originally developed in a commercial environment, for academic libraries. Examines ways in which the model can be adapted to library reference services, access services, document delivery, and collection development. (62 references) (Author/AEF)

Reviews selected research studies with practical application to university library service models and offers suggestions for a research agenda supporting the advancement of strategic services. Discusses information-seeking behavior; user education, information literacy, and learning technologies; scholarly communication and the digital library;…

Identifies and discusses the eight principal functions necessary for effective collection management in academic research libraries. Six organizational models for collection management are described, and then evaluated according to how well each may facilitate those eight functions of effective management. (Author/CLB)

Seven articles discuss the competencies needed by library and information science school graduates. Surveys of needed competencies are compared, a model of the information activities of a research library of the future is proposed, staffing and educational requirements are discussed, and a need for new philosophies of user services is suggested.…