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Peer reviewedHo, Jeannette; Crowley, Gwyneth H. – Journal of Academic Librarianship, 2003
Explored user perceptions of dependability and accuracy of Texas A&M library services through focus groups. Reports user difficulties in locating materials, inaccurate catalog and circulation records, inadequate signage, searching the online catalog, and late notification of interlibrary loan arrivals; and discusses the library's efforts to…
Descriptors: Academic Libraries, Focus Groups, Higher Education, Library Catalogs
