This paper applied Grey Relational Analysis (GRA) to Quality Function Deployment (QFD) to identify service improvement techniques for an academic library. First, reader needs and their importance, and satisfaction degrees were examined via questionnaires. Second, the service improvement techniques for satisfying the reader needs were developed by…

This paper proposes utilizing a combination of the Quality Function Deployment (QFD)-Kano model as a useful tool to evaluate service quality. The digital library of the University of Guadalajara (Mexico) is presented as a case study. Data to feed the QFD-Kano model was gathered by an online questionnaire that was made available to users on the…

Job satisfaction was investigated at a South African university library undergoing change on many fronts. The study included 31 members of staff and the data were gathered via interviews/questionnaires, informed by standard HRM job satisfaction theory. The study found a "love-hate" relationship between respondents and their work. The key…

This study investigates user preferences for reference and technical support, services, and facilities featured in an academic library and Learning Commons through a 23-item questionnaire distributed to building entrants during one 24-hour period on March 14, 2006. Results revealed a strong preference for face-to-face assistance (including…

In an exploratory study, participants (n = 18) completed 11 usability tasks to assess ease of use of two Web sites, and then a Web site perception questionnaire for each. Participants rated both Web sites positively, but 25% and 36% could not complete all tasks; doing so required more than a minute to complete. (Contains 2 figures and 7 tables.)

This article continues the conversation about librarian sabbatical participation. Analyses are based on quantitative and qualitative data gathered using an online questionnaire. While numerical results show little change in sabbatical participation over time, respondents had much to say about this topic. The author highlights common themes using…

This research study investigates the influence of independent variables on students' critical reflection scores in a library instruction program. A student sample (n=321), enrolled in English Composition II courses, participated in a four-session library instruction curriculum. Brookfield's Critical Incident Questionnaire was used as the main…

In an experimental survey of an academic library, staff perceptions of an administrator were compared with his self-evaluation to determine what, if any, discrepancies existed. (Author/PF)

The Research Library Group's (RLG) 1985 Conoco Study was designed to measure the possibilities for resource sharing among members. Study of German literature and geology collections showed possibilities for considerable sharing; however, in practice, library acquisitions are based on local needs, and no organized cooperative collection development…

Reports findings of a Statistics Task Force investigation at New York University's Bobst Library, which reviewed the collection and publication of statistics and data related to library reference and information services and use of resources, and developed a framework for inclusions, definitions, procedures, and policies for data collection and…

Describes a study that was conducted to provide information on the extent of bibliographic instruction in curriculum materials centers (CMCs) or related library/media collections designed for the use of prospective teachers and teacher educators. The study paid particular attention to instruction in the use of online public catalogs. (30…

Fifty-five Association of Research Libraries member academic libraries were surveyed to determine trends in use of commercially available online numeric databases. Databases searched, searchers, users, publicity, library role in relation to numeric databases, and librarians' attitudes toward and knowledge of databases are examined. The…

This study of 23 academic libraries investigated variables which affect (and to what extent they affect) librarians' perceptions or evaluations of OCLC as an innovative system. Job security was identified as the single most important factor in technological change. Hypotheses of the study and the survey questionnaire are appended. (EJS)

Model for evaluation of library reference services examines four elements of reference process: librarians' performance on requests for factual information; knowledge of library policies, procedures, or services; provision of bibliographical instruction; and performance of interviewing techniques. Reference service questionnaire, criteria for…

Evaluates the 'Library Improvement Program' using data derived from questionnaires administered at each program stage. The results mandate changes in lectures, formats, and student materials; indicate success in reaching incoming students; and show improvement in attitudes, skill retention, and resource usage. Included are 11 references.…