Peer reviewed
Direct linkERIC Number: EJ762757
Record Type: Journal
Publication Date: 2007-May
Pages: 7
Abstractor: Author
ISBN: N/A
ISSN: ISSN-0099-1333
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Available Date: N/A
The Relationship between Cultural Diversity and User Needs in Virtual Reference Services
Shachaf, Pnina; Snyder, Mary
Journal of Academic Librarianship, v33 n3 p361-367 May 2007
While the racial diversity of academic library users continues to grow, research on the effects of this diversity remains scarce. This study looks at similarities and differences between non-traditional Caucasian and African American library users through content analysis of ninety-four virtual reference transactions.
Descriptors: Cultural Pluralism, Reference Services, Content Analysis, Academic Libraries, Computer Mediated Communication, African Americans, Whites, Library Research
Elsevier. 6277 Sea Harbor Drive, Orlando, FL 32887-4800. Tel: 877-839-7126; Tel: 407-345-4020; Fax: 407-363-1354; e-mail: usjcs@elsevier.com; Web site: http://www.elsevier.com
Publication Type: Journal Articles; Reports - Evaluative
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A
Author Affiliations: N/A
