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Thompson, Susan – Journal of Access Services, 2015
Libraries have become increasingly interested in studying the use of spaces within their buildings. Traditional methods for tracking library building use, such as gate counts, provide little information on what patrons do once they are in the library; therefore, new methods for studying space usage are being developed. Particularly promising are…
Descriptors: Libraries, Observation, Telecommunications, Handheld Devices
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Paulus, Amy R. – Journal of Access Services, 2014
The Main Library Service Desk is a one-stop academic help center located between a newly renovated student-focused space called the Learning Commons and the library collections. Services began with the first day of classes, August 26, 2013, and assessment has been ongoing, in part due to the availability of data. Staffing levels, staffing hours,…
Descriptors: Decision Making, Academic Libraries, Library Services, User Needs (Information)