Our research is a comparative qualitative study. The material has been gathered from the cities of Helsinki and Catania. The target cities showcase varied successes and models of smart cities. In the cities, key people involved in the smart city concept--with different kinds of professional backgrounds--were interviewed, both individually and in…

This article discusses what kinds of organisational and change processes take place when shifting to customer-oriented service concept, here called "third generation services". Our interest lies in the learning process that produces the development of services in cities and regions in new ways and how to develop services in practice so…