Changing the scheduling system in a pediatric outpatient clinic from time-based (15-minute block scheduling) to problem-based (more extensive treatment needs scheduled for longer time blocks) resulted in a substantial decrease in waiting time by patients across all presenting problems and in increased availability of extra staff time. (Author/JW)

Ten staff members of residential facilities for individuals with mental retardation were trained in self-monitoring procedures, to increase staff on-task behavior and adherence to scheduled activities. Increases in both on-schedule and on-task behavior resulted, and generalization to evening hours occurred. Supervisor feedback was subsequently…