Community colleges nationwide are tasked with meeting the needs of a wide range of students, many of whom come to higher education with financial, educational, and social disadvantages. Developing strategies to effectively serve these students and promote their academic and personal success can be challenging and resource-intensive. The study…

Discusses the history, struggles, and successes of assessment work done at Tacoma Community College (TCC) (Washington). Demonstrates the state and national work TCC has accomplished and the partnerships that have been formed with other institutions as a result of the work. Offers assessment grid example. (NB)

Describes the philosophy and practical steps involved in doing outcomes assessment on student services. Discusses several assessment models, with special attention placed on Nichol's outcomes assessment template. Describes the process as applied at Lower Columbia College (Washington). (Contains two tables and seven references.) (NB)

Provides an annotated bibliography of 13 research studies in the ERIC database that examine how and to what effect telecommunications and related technologies have been used in community college instructional programs. Includes studies of telecommunications usage, student characteristics, and outcomes and program planning and evaluation documents.…

Describes two methodologies utilized to evaluate developmental reading instruction at Suffolk Community College (New York). The first examined student grade point averages (GPAs), and the second compared pre- and posttest reading test scores. Finds beneficial impact on students' overall GPAs and significant gains in reading skills. Suggests the…

Provides evidence that students who participated in the ASSET One-Stop Shopping program demonstrated enhanced academic progress and achievement. Includes suggestions for fostering student success in college. (17 citations) (YKH)