Finds that electronic mail messages with socioemotional content were generally avoided in downward and diagonal communication but were more commonly sent by nonmanagers and younger people, who were less often involved in decision making. Shows that socioemotion use was positively related to perceived quality of work. (SR)

Indicates that, of the thirteen variables investigated, group support has the greatest relationship to work stress. Finds that role overload and responsibility for people are significantly related to behavioral style. Shows that group and individual level communication variables are more closely related to work stress than organizational…

Analyzes worker descriptions of effective and ineffective listening in two work environments (a bank and a medical center). Reports that listening is described in organizational settings as an interrelated set of concepts, including attentiveness, verbal behavior, nonverbal behavior, attitudes, memory, and behavioral responses. (MM)