Rereading Bad News: Compliance-Gaining Features in Management Memos.

David, Carol; Baker, Margaret Ann

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Peer reviewed

ERIC Number: EJ509819

Record Type: Journal

Publication Date: 1994

Pages: N/A

Abstractor: N/A

ISBN: N/A

ISSN: ISSN-0021-9436

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Rereading Bad News: Compliance-Gaining Features in Management Memos.

David, Carol; Baker, Margaret Ann

Journal of Business Communication, v31 n4 p267-89 Oct 1994

Shows how compliance-gaining theory (more accurately than the "bad news formula") can help to explain the content and style of two kinds of memos that deliver bad news from managers to subordinates. Finds that features of compliance gaining governing message production explicate the power base, verbal strategies and tactics, and negotiating process underlying these memos. (SR)

Descriptors: Business Correspondence, Communication Research, Communication Skills, Higher Education, Organizational Communication, Writing Research, Writing Skills

Publication Type: Reports - Research; Journal Articles

Education Level: N/A

Audience: N/A

Language: English

Sponsor: N/A

Authoring Institution: N/A

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Author Affiliations: N/A