Asserts that computer-mediated communication systems not only process information about innovation but are also an innovation that organizations should process, a circumstance that provides organizations with opportunities and challenges for enhancing their resourcefulness and responsiveness. (MM)

Describes the results of projects exploring the potential of information technology for delivering health care. Describes a proposed project coupling the telephone with computerized audiotext responses, which would provide elderly patients with information, contact, and reassurance. (SR)