Describes the University of Wisconsin Extension Program's Educational Telephone Network (ETN) which provides more than 150 credit and noncredit program series annually. Points out that ETN has proved to be an effective, low-cost means of meeting the increasing demand for continuing education. (JMF)

Planning for effective use of teleconferencing involves consideration of humanization to generate a feeling of group rapport, participation by all parties to allow more natural interaction, an effective style of presentation to ensure that the message is received accurately, and feedback to correct errors and improve future communications. (JMF)