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| Behavior | 1 |
| Behavior Patterns | 1 |
| Communication Skills | 1 |
| Empathy | 1 |
| Research Projects | 1 |
| Responses | 1 |
| Service Occupations | 1 |
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| Journal of Counseling… | 1 |
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Peer reviewedCarothers, James E.; Inslee, Lorene J. – Journal of Counseling Psychology, 1974
Investigates the ability of volunteer telephone services to furnish facilitative conditions to callers by determining the level of empathic understanding offered by such volunteers. Uses Carkhuff's Five-Point Empathy Scale to indicate that the length of calls increases as the level of empathic understanding offered rises. (Author/PC)
Descriptors: Behavior, Behavior Patterns, Communication Skills, Empathy
