The authors provide a detailed analysis of a continuous improvement process for an information systems master's program at an Association to Advance Collegiate Schools of Business-accredited university. The authors sought to inform the literature on the improvement process used to satisfy quality standards and improve learning outcomes in a degree…

In a role-playing approach to an information systems analysis and design course, students are familiarized with the needs of designers, decision makers, and system users by assuming these roles. The approach increases awareness of process, is flexible, and exposes students to the team approach. (SK)